1. Service Description

Yew&Stone agrees to provide light cleaning and maintenance services while preserving the integrity of the stone, which may include:

• Removal of dirt, moss, lichen, and other debris from the headstone.

• Removal of weeds, litter, or other unwanted materials around the grave site.

• Flower tributes | wreath arrangements service. 

• Additional services and special requirements as agreed upon with the customer.

​

2. Cleaning Process & Limitation

• We will use cleaning methods and materials deemed safe and appropriate for the preservation of the headstone and grave site.

• Biological cleaning solutions we used work gradually -  full results may not be immediate.

• Cleaning results may vary based on the stone condition, weathering, and past treatments.

• Depending on age of headstone|memorial cleaning may not be recommended and the service type will be tailored to suit.

• Some stains like deep-biological growth, may take multiple visits to fully remove. 

• Quality floral arrangements will be used at all times, however after the visit we cannot guarantee that they will not be damaged by external factors e.g. weather | nature.

 • All service come standard with an small fresh floral arrangement ( artificial flowers upon consultation).

​

3. Customer Responsibilities

• Customer must provide accurate details of the grave site location and any necessary permissions for access.

• Customer must provide accurate details of the headstone - condition and any known issues.

​

4. Payment Terms

• Payment must be made in full before tending services unless otherwise agreed. Visits will continue in line with payments being received.

• Invoice will be emailed.

​

5. Cancellations and Refunds

• Cancellations must be made at least 48 hours before the scheduled visit, with no charge.

• Refunds will only be issued if canceled before the cleaning process begins. £20 will be deducted from the refund as a cancellation fee to cover administrative expenses.

• We reserve the right to cancel service in case of non-payment, unsafe conditions or lack of access.

    

6. Weather Conditions

• We reserves the right to postpone or reschedule services if weather conditions (e.g., heavy rain, snow, extreme heat) make it unsafe or unsuitable to carry out the work.

• In the event of postponement due to weather, we will notify the customer as soon as possible and arrange a new date at no additional cost.

• We will not be held liable for delays caused by adverse weather conditions.

​

7. Travel milage 

• Work performed outside service area will be charged an additional fee of £0.45 per mile. This fee covers the additional time and resources required to travel outside the usual service area.

 

8. Liability

•  Public Liability insurance in place.

•  The great care is taken during cleaning headstones and we are not liable for damage caused by: pre-existing conditions, deterioration, weaknesses in the stone or acts of nature.​

 • We are not responsible for damage caused by previous cleaning methods (high-pressure washing, chemical damage, etc).

 

9. Photographic Evidence

•  We take photographs of the grave site before and after the cleaning for documentation and quality assurance purposes.

•  These photographs may be shared with client or used for promotional purposes unless client explicitly objects in writing.

 

10. Access and Permissions

• All tending will take place within the Cemetery Rules & Conditions

• Client is responsible for ensuring that we have lawful access to the grave site on scheduled date. 

• If a cemetery requires a permit for cleaning, the customer must arrange this before service.

• If we are unable to access the site on the scheduled day, the service may be postponed and a rebooking fee may apply.

 

11. Privacy

• We handle all client information in accordance with applicable data protection laws.

• All customer information is stored securely and used solely for processing orders and communication.

• We do not share customer details with third parties without consent.

 

12. Dispute Resolution

• Complaints must be submitted via email within 7 days of the service being carried out.

• We will investigate and respond within 5 working days.

• Disputes arising from these terms and conditions will be resolved through mutual negotiation.

​

13. Limitation of Liability

• Our total liability for any claims will not exceed the total fee paid for the service.

• To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages resulting from our services.

• We do not accept liability for acts beyond our control, including but not limited to weather, vandalism, or third-party interference.

 

14. Amendments

• We reserve the right to update these T&C at any time. Any significant changes will be notified via email or website updates.

• Continued use of our services after term updates implies constitutes acceptance of the changes.

​

 

​For any questions or concerns regarding these T & C, please contact us:

Email: info@yewandstone.com
Website: yewandstone.com

​

​​Privacy Policy

Information We Collect:

We receive, collect and store personal data, such as name, contact details, and any other information, voluntarily provide to us from customers by phone consultations, online contact forms, new client forms & direct emails. Additionally, we may collect non-personal information such as website usage data and analytics.

​

Why do we collect this information?

The use of personal data is necessary to enable us to provide a service to our customers. This includes the processing of orders, delivering services, improve our services, process payments and respond to general customer enquiries. We may also use your information to send relevant updates, promotions, or other marketing communications if you have opted to receive them.

​

How do we store your information?

Our company is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall, is kept securely & not shared with any 3rd party. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.

 

Cookies 

Our website may use cookies or similar tracking technologies to enhance your browsing experience, analyse website traffic, and collect information about your interactions with our site. You can manage your cookie preferences through your browser settings.

 

Children's Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children's. If we become aware of any information collected from children's, we will promptly delete it from our records.

 

Privacy Policy Update

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. We will post the revised policy on this page.